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Tech Support

Since the needs of each Client are different, InfoStrategies tailors its post deployment support to each Client. All of our support models are based on the firm belief that the best way to support a customer is to have him involved in the project from the start. In addition, all of our Engineered Solution engagements consist of detailed network documentation. This documentation is provided to the customer at the completion of each project. Some of the options of post deployment support available are listed below.

Technical Transition - at the end of the project, the client may feel that it has enough technical knowledge to maintain its own network. This being the case, InfoStrategies will work through its Senior Network Engineers, to provide a technical transition to our clients. This transition will consist of one-on-one discussions with the network administrator(s) as well detailed network documentation.

Ongoing Technical Support - Per Incident - after the completion of the project, the client may need to be able to contact InfoStrategies for issues that arise in addition to the detailed documentation and technical transition described above. InfoStrategies will provide support to our clients on a per-incident basis. This support will be on a time and materials basis.

Ongoing Technical Support - Onsite - InfoStrategies has the ability to provide ongoing, onsite technical support to our clients. InfoStrategies currently provides such support to several customers, including two customers with 400-users each. The onsite support model includes onsite Help Desk, monitoring of critical devices, and escalation to Senior Network Engineers.